Many of the most common questions asked in our helpdesk can be answered in our online Agent Tutorial.
Frequently Asked Questions:
You may also wish to review our General FAQ.
Not able to find and answer? Need help?
Please note we only offer support online.
We take security of your data seriously.
All data is written to multiple disks instantly, backed up daily, and stored in multiple locations.
Our computer servers are protected by 24-hour security and surveillance in our best practice, industry leading Data centre. RealSatisfied software and infrastructure is updated regularly with the latest security patches. Our private network is protected by an enterprise-class firewall and 24 x 7 Monitoring of hardware and suspicious events using the latest Intrusion Detection Tools to keep your data safe.
Full redundancy for all major systems.
Our servers and the systems that operate them - from power supplies, to the internet connection, to the air purifying systems operate at full redundancy. Our systems are engineered to stay up even if multiple servers fail.
We protect your billing & credit card information.
All credit card transactions are processed using secure encryption - the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely on a PCI-Compliant network provided by National Australia Bank Ltd.
Have other security questions?
Send a support request with the details and we'll get back to you as quickly as we can.
Have a concern? Need to report an incident?
Have you experienced an incident with your account or noticed any unusual activity? Please submit a report via a support request.